Privacy Policy

Privacy Policy of Pureva

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from purevastore.com (hereinafter referred to as the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or other payment methods), email address, and phone number. We refer to this information as “Order Information.”

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect to:

  • Process your orders, including payment, shipping, and order confirmations.
  • Communicate with you about your order or account.
  • Screen for potential risk or fraud.
  • Provide you with information or advertising related to our products or services, in line with the preferences you have shared with us.

We use Device Information to:

  • Help us detect potential risk and fraud.
  • Improve and optimize the Site’s performance.
  • Assess the effectiveness of our marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us operate the Site and provide our services. For example:

  • We use Shopify to power our online store. Learn more about how Shopify uses your Personal Information here.
  • We use Google Analytics to understand how our customers use the Site. Learn more about how Google uses your Personal Information here.

We may also share your information to comply with applicable laws, respond to legal requests, or protect our rights.

LIMITATION OF LIABILITY

Pureva is not responsible for:

  • Errors or omissions made by customers when providing personal information, such as incorrect addresses.
  • Damages resulting from improper use of the product or failure to follow instructions.
  • Delays or issues caused by third-party shipping services.

COOKIES

We use cookies to improve your experience on the Site. You can disable cookies in your browser settings, but some features of the Site may not function properly.

CHANGES TO THE POLICY

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Customers are encouraged to review this policy periodically to stay informed.

RETURNS AND REFUNDS POLICY

  • If a product arrives damaged or defective, you are eligible for a return or refund within 15 days. Proof of damage is required.
  • Returns for reasons such as dissatisfaction or change of mind are subject to approval and must be coordinated with our customer support team.
  • Products that are opened, used, or not in their original condition may not qualify for a refund.

DATA RETENTION

We retain your Order Information for record-keeping purposes unless you request its deletion. Personal data will only be retained as long as necessary to fulfill legal and operational obligations.

JURISDICTION

This Privacy Policy is governed by the laws of the State of North Carolina, United States. Any disputes arising from this policy will be subject to the exclusive jurisdiction of courts in North Carolina.

MINORS

The Site and its products are not intended for individuals under the age of 18. If we discover that we have inadvertently collected data from minors, we will promptly delete it.

SECURITY MEASURES

We employ technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

CONSENT

By using the Site, you confirm that you have read, understood, and agreed to this Privacy Policy.

CONTACT US

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us using the information below:

Pureva Store
1010 Nancy Dr, Charlotte, NC, 28211, United States
Email: info.blackstonenow.com